Returns

All returns must be authorised in writing. Please contact us by email at returns@claudeandleighton.com with your reason for requesting a return, plus your name, postcode, the order ID and the item name.

Important: it is not possible for customers to return items in person at any of our premises.

Change of Mind: 30 Day Money Back Guarantee

  1. Claude & Leighton offers a 30 Day Money Back Guarantee if you change your mind about any of our products.
  2. Unwanted items must be returned within 30 days of the date of delivery.
  3. Under the UK & EU Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund by informing us in writing within 14 days of receipt of the goods. Where applicable, this refund will include our standard delivery charge you paid at the time of order.
    If you chose to pay for a non-standard postage option, such as an express or premium delivery service or for delivery to a geographical or non-mainland location that incurs an additional postage cost then this cost is not refundable.  
  4. The buyer will pay all carriage charges incurred to return unwanted products to Claude & Leighton.
  5. If you inform us in writing after 14 days (and return the goods within 30 days of receipt) we will refund the cost of the order minus the original carriage costs we incurred. In the case of items purchased with free postage, the cost of the original carriage paid by Claude & Leighton will be deducted, as this is a direct cost to us.
    Please contact us if you require more information about carriage charges
    • Authorised goods returns must be received by us within 30 days of the original delivery date. Goods received outside this timeframe will not be eligible for refund.
    • All goods must be returned to us where possible in their original packaging. Please ensure that goods are repackaged exactly as received and protected for the return journey.
      Goods must be in a new, re-saleable condition, unused and complete with all component parts.
      Please also include your original invoice or delivery note.
    • All returned goods are fully inspected, and if they do not meet these conditions, they will not be eligible for a refund.
    • When returning goods to us we advise you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
    • Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

    Cancellation of Order

    1. Please contact us by email at cancel@claudeandleighton.com as soon as possible notifying us of your wish to cancel your order with your reason, plus your name, postcode, the order ID and the item name.
    2. If the goods have not yet been dispatched we will cancel your order and refund your payment in full.
    3. If your order has already been dispatched, you will need to wait until the order is delivered to you and then return it to us within 30 days of the date of delivery.
    4. The buyer will pay all carriage charges incurred to return the cancelled order to Claude & Leighton.
    5. All goods must be returned to us in their original sealed outer and inner packaging and retail packaging in a new, re-saleable condition, unused and complete with all accessories, instructions, packaging, etc. Include your original invoice or delivery note.
    6. All returned goods are fully inspected, and if they do not meet these conditions, they will not be eligible for a refund.
    7. When returning goods to us we advise you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
    8. Approved refunds, minus the cost of our original delivery charge, will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

    Incorrect Goods

    1. If we have sent you an incorrect product, we will exchange the product at our expense or refund the original payment.
    2. Please contact us by email at returns@claudeandleighton.com within 36 hours of delivery describing the incorrect item you have received, including any product codes on the packaging. Please include your name, postcode, the order ID and the name of the item purchased.
    3. We also require you to include a clear digital photo(s) of the incorrect item(s) and their packaging.

    Goods Damaged in Transit

    1. Please immediately check your goods on receipt of delivery. If items do arrive damaged or broken during transit, please let us know in writing within 24 hours of delivery. We are not able to claim for damage from a courier if this time elapses. If you do not inform us within 24 hours of delivery, then we will have no liability for items said to be damaged on delivery.
    2. If the outer packaging is visibly damaged on receipt, either refuse the delivery or you must clearly state damaged on the courier's delivery note when signing for the goods. Otherwise, we are not able to claim for damage from a courier and we will not take responsibility for items with damaged outer packaging if this is the case.
    3. Please contact us by email at returns@claudeandleighton.com within 24 hours of delivery with a detailed description of the damage to the outer packaging as well as to the contents inside, plus your name, the order ID, the item description and a daytime contact telephone number.
      We also require you to include clear digital photos of the outer packaging, inner packaging and the goods which clearly depict the damage. Without this written information and photographic evidence of damage, we will not be able to process a refund or exchange.
    4. Please do not return goods to us unless we have given you authorisation to do so. Without a written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning goods to us.
    5. On a case by case basis we may provide a full refund or an exchange without requiring the damaged goods to be returned. We will notify you in writing of our decision.
    6. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
    7. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check the described damage on the returned goods.
    8. Approved exchanges will be dispatched no later than two working days after we receive and check the described damage on the returned goods.
    Please read our full Terms and Conditions.